(Self-Similarity, Fractal Geometry & The Butterfly Effect) Convincing clients that understanding and providing answers to complex...

Has a customer service mind-set permeated our everyday thinking? Presentations, speeches & interaction in political arenas, corporate...

In several of the Sustainable Relationship seminars I’ve delivered in recent weeks, it appears that more and more business folk consider...

A recent read of Jonathan Garfinkel’s excellent book Ambivalence, revealed the following passage that, for me, beautifully sums up the...

Working with York University students has been an enriching aspect of my life for close on 16 years. I have more often than not found the...